Build confidence, culture, and performance.

Practical systems and tools that help employees, managers, and teams learn, perform, and thrive. We design experiences that turn learning into part of everyday work.

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    Onboarding & Professional Development Programs

    Structured, real-time courses designed to strengthen skills, knowledge, and engagement. Delivered over Zoom with ready-to-use slides, activities, and teaching materials for easy facilitation.

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    Instructor-Led & Virtual Workshops

    Engage your team or community with interactive sessions that build skills, improve performance, and inspire action. Available as single or multi-session programs, delivered live with custom-built materials.

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    Performance Support & Job Aids

    Flexible, self-paced programs that make learning accessible anytime, anywhere. Ideal for onboarding, compliance, or skills development. SCORM/xAPI-ready for seamless LMS integration.

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Tools designed with strategy and intention.

If you’re building training in-house, our shop gives you the frameworks, templates, and step-by-step guides you need. Created by a learning strategist and designer to help you deliver high-quality learning without starting from scratch.

TOOLS & RESOURCES
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Need Ongoing Training Support?

Training shouldn’t end after one workshop.
If your team needs ongoing help updating materials, creating new resources, or supporting staff throughout the year, Underprop Partner provides monthly support designed for nonprofits and small teams.

Choose a monthly plan (4, 8, or 12 hours) and get consistent, reliable help with training and learning materials — without hiring full-time staff.

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Project Snapshot

Two spiral-bound workbooks titled 'PURE PILATES Customer Service Training' with one labeled 'Trainer Workbook' and the other 'Participant Workbook'. Both are dated July 14th, 2024.

Workshop Blueprint

A Pilates studio sought to enhance its instructors' customer service and sales skills to create a better client experience. The goal was to provide structured, hands-on training that covered fundamental customer interactions, sales policies, and essential sales techniques.

  • We designed an interactive in-person workshop that included:

    • Two structured modules covering customer service fundamentals and sales techniques.

    • Mini lectures to introduce key concepts.

    • Role-playing activities and group exercises to reinforce real-world application.

    • A trainer workbook with detailed guidance for facilitating the workshop.

    • Participant workbooks aligned with the training, featuring dedicated space for notes and reflections.

  • A comprehensive, hands-on training program that equipped Pilates instructors with practical customer service and sales skills, ensuring a more confident and client-focused approach in their studios.

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Set your team up for success.

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